Current Resident Info
General Leasing Information
General Resident Information
• For all Maintenance concerns you may reach our Maintenance Department Monday-Friday 10AM-4PM at (217)352-1472. All maintenance problems should be reported to our office in a timely manner so that they may be handled immediately.
• Air conditioners not operating correctly and lockouts are not considered emergencies. These will be taken care of as soon as possible the next business day. If you are locked out after office hours you may call (217)352-3182 and the on call Maintenance person can let you into your apartment for $25. If you wish to have your locks changed due to a lock out, we suggest that you contact Dave & Harry's Locksmith at (217)352-5034.
Please refer to your lease for your rent due date. PLEASE INCLUDE YOUR BUILDING ADDRESS AND APARTMENT NUMBER ON YOUR CHECK OR MONEY ORDER SO THAT YOUR ACCOUNT IS CREDITED PROPERLY AND YOU ARE NOT ASSESSED A LATE FEE.
Repairs and Maintenance
During the duration of your lease, items in your apartment may require service of our maintenance crew. If this happens for non-emergency repairs, contact the Maintenance Department at (217)352-1472 during office hours. In case of water leakage, notify the Maintenance Department immediately. All maintenance requests must go through the Maintenance Department. Please do not contact the maintenance staff personally - they cannot authorize repairs. For after hours emergencies, please call (217) 352-3182. This will connect you with the afterhours answering service. They will be able to dispatch personnel if you should have an emergency. Please exercise common sense in your maintenance requests. We expect you to do things such as changing your light bulbs and resetting circuit breakers. We will need to charge back any maintenance resulting from negligence or misuse.
You are expected to keep your apartment reasonably clean at all times. Dirt and garbage encourage bugs! Repairs and maintenance not authorized by management will not be reimbursed.
Bikes are not allowed to be parked in hallways or in the stairwells. If parked in one of these locations they will be removed and you will be charged $25.00 to get the bike back. If your bicycle is impounded for whatever reason, it will be retained for 30 days before it is discarded or sold to cover removal costs.
Your damage deposit is used to insure that you keep the apartment in good condition. This sum can be used to rectify any damage, abuse, excess cleaning, and other issues that may exist. The damage deposit cannot be used to pay the last month's rent. The damage deposit will be mailed out within 30 days of the end of the lease or within 30 days of vacating the premises as per official notice specified in the Rules & Regulations referred to in your lease. One check for the return of the deposit will be mailed. If you have any questions about the lease agreement, please contact the manager.
Every individual tenant receives an apartment key. One mailbox key and one laundry room key is also delivered to each apartment when the lease starts. All lost keys will be replaced at the resident's expense. In some cases, this may entail re-keying or replacing the lock. A mailbox key replacement is $25.
All machines are coin operated. For the convenience of other people, please do not leave your clothes in the equipment upon completion. If the machines are not working properly, please notify the manager during office hours so we can have the machine fixed. Empty the lint filter on the dryer before each use. Items left on or around the machines over 24 hours will be discarded. PLEASE HELP US KEEP THE LAUNDRY AREA CLEAN.
If your key has been lost, see "KEYS" above. Lockouts outside office hours - you will be charged a $25.00 non-refundable fee for lockouts outside office hours payable in CASH ONLY. If you do not have a resident manager, you may be unable to enter your apartment until regular office hours! Please be careful in your approach to this problem, as you will be held responsible for any damages you may cause.
Motorcycles are to be parked only in your parking space. Under no circumstances are they to be stored or repaired in your apartment. Motorcycles are not to be parked or ridden on the grounds or sidewalks of the complex.
Apartment living is considerably different than living in a private home. Please remember that you are living with many other people under the same roof. Please try to take your neighbors into consideration when it comes to noise. Loud stereos, television sets, and appliances can be very bothersome to those around you, especially late at night. The best policy is to make as much noise as you would want to hear if you were trying to relax or study next door. If you have consideration for the people around you, they will offer the same. Please attempt to keep the noise to a minimum in the stairwells. If you are having a problem with a noisy neighbor, notify the manager so he or she may effectively deal with the problem. (However, please talk to the neighbor first; often they do not realize they are being a problem).
Everyone enjoys a party when they are participants. The following rules, however, are necessary and strictly enforced:
Pets are prohibited and Lessee hereby agrees not to allow or keep any pets in or about the leased premises or the building without advanced written permission of the Lessor. Lessee understands that the prohibition of pets also applies to pets of lessee's guests and visitors. If Lessor finds a pet on the premises, Lessee hereby agrees to pay a fine of $250.00 as liquidated damages and an additional $15.00 for each additional day the pet remains on the premises. This fine shall be applied in all cases, even those when a tenant is "keeping" the pet for a friend or it is "visiting" with a guest of the Lessee. If the pet remains on the premises for a period of five days or more from the date it is first observed by the Lessor, then the Lessee's right of possession shall terminate and the Lessee shall vacate the premises immediately. Also, the Lessee shall pay all sums due hereunder, including rent and penalties for the balance of the term of this lease. (Paragraph 13 of the lease)
If a check is returned for any reason, you will be charged $50.00 for each occurrence. A late fee will also be applied.
If a car is parked in your parking space, you may contact Reynolds Towing at (217)337-0913 or (800)242-8694 to have the car towed. If the car is gone after calling Reynolds, please contact them as soon as the car is removed so that the removal order can be cancelled. The complex encourages you to have violators towed. If people discover that violators will be towed, you will not have further problems. Do not request management to have a vehicle towed since they do not have the authority.
Each apartment is provided with central air conditioning or a wall unit. To cool your apartment as quickly as possible, close the doors to the bedroom and bath areas. During extremely hot weather, it is suggested to start your air conditioner in the early morning before it gets too hot to maintain a cool apartment. Remember these units will cool your apartment, not refrigerate it. When it is 110 degrees outside you will not be able to keep your inside temperature at 70 degrees! DO NOT SET THE THERMOSTAT BELOW 72 DEGREES FOR COOLING OR THE AIR CONDITIONER WILL FREEZE UP!! DO NOT REMOVE AIR FILTERS! If air filters are removed you will be held liable for any damage or maintenance to the heating or air conditioner. Please check the operation of the air conditioner prior to the start of the cooling season, since if it does not operate it often takes 5 to 10 days for service.
It will make it easier in moving out if you clean your oven regularly. When broiling, covering the bottom of the broiler tray with water before use will reduce excessive grease splatter. This, in turn, will reduce the time required for cleaning the oven. Also, when broiling, always keep the oven door open a few inches. To also reduce the amount of cleaning needed, try placing aluminum foil (shiny side up) under the burners.
Defrost and clean your refrigerator monthly to keep it functioning properly. During hot, humid weather you may need to defrost it every 2 1/2 to 3 weeks. The following are some guidelines on defrosting your refrigerator: Turn the dial to defrost. Be sure to unscrew the refrigerator light because cold water will shatter the bulb. A blow dryer, when directed into the freezer compartment, will effectively speed the defrosting process. DO NOT SCRAPE OR PRY ICE OR FROST LOOSE!!!!! In cleaning your refrigerator, do not use anything stronger than soap and water. NEVER USE BLEACH!
Each apartment is furnished with a battery operated or hard-wired smoke detector. Battery replacement is the responsibility of the tenant.
Do not sweep your apartment dirt into the stairwells. If you spill or break something, please clean it up. Do not leave barbecue grills, garbage, plants, or bikes in the stairwells or hallways. If left there, they will be discarded. A $25.00 fine will be assessed for each removal.
Use discretion in what you flush down the toilet. Tampons are not items that may be flushed. It is the tenant's responsibility to provide toilet plungers for their apartments. A toilet plugged from neglect or misuse will be unstopped at the tenant's expense of $25.00 per call.
2. The complex roof area is off-limits. Violation will result in a $500.00 fine and eviction!
3. Heat must be left on at 60 degrees during cold weather, especially if you leave for winter vacation. If your water pipes freeze and/or bust, you will be held responsible.
4. Park only in your rented spot. Violators will be ticketed and/or towed. If someone is in your space, you can have the vehicle towed. We cannot tow from your space. If it is a maintenance vehicle, please contact the office.
5. You are not allowed to paint your apartment.
6. You shall permit the management to enter your apartment during reasonable hours to inspect for damages, make repairs, or show the apartment to future tenants.
7. Do not leave anything in the hallways.
8. No property of the building or unit is to be removed from your apartment.
9. Vehicles are not to be parked or driven on the complex grounds except in the designated parking areas.
10. You shall not do anything that will violate any law or increase the insurance rates on the building.